Non-gaming, Performance Marketing
Scott Kramer, VP of Growth at AS Beauty, and Edward Benedito, VP of Growth Marketing at Upside, joined AppLovin’s Meagan Martino onstage at Advertising Week in New York to discuss how and why brands and apps alike are expanding their horizons and diversifying their media strategies to include new channels, including in-app advertising.
As it turns out, direct-to-consumer (D2C) brands and apps have a surprising amount in common, facing similar challenges around customer acquisition. D2C brands have historically focused their marketing budgets on search and social media, but due to factors including rising acquisition costs, that focus is starting to shift towards new channels. App marketers rely on a similar mix but have also leveraged in-app advertising as a performance channel.
Mobile attribution and performance measurement are becoming increasingly challenging for app and D2C brands alike. As the walled gardens implement stricter privacy guidelines, these businesses are forced to rethink how they track attribution, manage budgets, and optimize campaign performance. Kramer and Benedito shared insights with Martino about how their respective companies are tackling these challenges and leveraging mobile marketing to achieve scalable growth.
Attribution is a pillar of digital performance marketing, which includes mobile advertising. As Benedito pointed out during the discussion, relying on deterministic attribution is essential for Upside to make data-driven decisions about where to allocate its budget. Probabilistic methods, while useful, fall short of providing the precision needed to optimize campaigns effectively. With recent privacy updates from some of the biggest players in search and social, attributing conversions to activities or campaigns in those channels has become more difficult. Consequently, marketers have to find alternate ways of understanding downstream activities in order to understand what’s working for them. Benedito shared that this is one reason mobile advertising plays a key role in his strategy: “As attribution gets a lot more murky [due to] privacy limitations, we’ve had to really diversify into channels where we can have more deterministic attribution. For us, that means deep linking is extremely important because that’s where have the ability to have marketing attribution that really moves our business.”
He emphasized that it’s crucial for Upside’s business to understand clearly which campaigns are driving installs and subsequent actions. As the gardens’ keepers tighten their grip on user privacy, achieving deterministic attribution helps businesses scale more confidently and remains a priority.
AS Beauty’s campaigns are less than three months old and can rely on more simplistic attribution models for the moment. “The measurement is definitely tricky,” Kramer said. “We use a couple of different multi-touch attribution tools, but at the end of the day, we’re still able to see even on a last-click basis.” While he recognizes that this isn’t ideal, it serves as a “gut check” and provides proof that campaigns are driving sales.
“Creative is king,” Kramer noted, as the conversation touched on its importance in driving campaign performance. In the mobile environment particularly, both Benedito and Kramer stress the need for highly engaging, fresh creative to capture attention and combat ad fatigue. The lifecycle of creative assets can vary greatly between channels. Both Kramer and Benedito recommend testing existing creative assets before developing specifically for any particular channel.
For AS Beauty’s Laura Geller brand, video ads that performed well on social platforms saw continued success in the app environment via AppLovin’s AppDiscovery platform – effectively extending the shelf life of that creative while continuing to drive sales. Video content is particularly effective in educating users about products for D2C brands, particularly those in the health and beauty verticals.
Kramer highlighted how video formats, especially in the style of user-generated content (UGC) and product demos, help convey the value of Laura Geller products in a highly impactful way, leading to better engagement and higher conversion rates. “Our hero products are foundations, which (are) baked in ovens in Italy, so there’s a bit more storytelling. It’s a mix like a powder, but it’s not a full traditional powder. I think that’s where telling that and really showing the application really comes through in video in great ways, where people see that wiping effect, showing the before and after style,” Kramer said, noting that UGC-style videos perform well. “With in-app style videos or in-stream video, they really get that full experience and can see and understand the benefits of the product.”
Diversifying channels has been a key strategy for driving incremental growth for both app developers and D2C brands. Kramer shared how AS Beauty expanded into in-app advertising as part of its marketing mix. The results have been significant, with AppLovin quickly becoming one of its top-performing channels.
Channel diversification is not just about finding new platforms; it’s also about finding audiences that traditional channels like search and social might miss, as well as re-engaging with consumers from those channels who may have scrolled past an ad. In-app advertising reaches users immersed in mobile games and other apps, segments that may be present but fatigued by the constant stream of ads on social media or search platforms. In a mobile environment, these users can be targeted with ads based on their behaviour and other factors – and that is the key to achieving scale.
Mobile’s inherent focus on performance allows businesses to scale effectively while maintaining or even reducing their cost-per-acquisition (CPA), which has been a challenge in other channels. “One of the most exciting things, when I think about the mobile space is that with [social and search], you have users giving a lot of information about their interests, what they like, who they follow, and what their vacation in Ibiza looked like,” Martino said. “We don’t necessarily need to know all of that information to understand what creative, brand, advertiser, or app is going to resonate most with the user across networks simply because we understand the behavior of in-app purchases and can map that really effectively.” She continued, “It’s a way to kind of break out of these walled gardens and get into scale – which is mobile.”
Continuing the discussion around scale, Kramer added, “If you see some early results, you don’t jump in and spend $1,000,000 right away…we’ll test and learn and scale.” Looking beyond search, AS Beauty saw more opportunity for incremental revenue, so they tested display and programmatic but found it hard to show attribution and incrementality. AppLovin has a daily active user base that, at 1.4 billion, rivals the most popular social networks. With in-app advertising via AppDiscovery, AS Beauty was able to scale quickly. “I think that’s what was most exciting for us early on,” he said. “We saw that it was working really well.”
Unlike TV, which is limited to the upper funnel, Kramer observed that “AppLovin is both upper funnel and direct response,” complimenting the brand’s existing channels. “Maybe people are scrolling through, and they see your ads on Facebook or Instagram, but they don’t want to click. They’re not compelled enough to stop and make a purchase. But now the way that those two channels work together drives sales – and the incremental factor has been really strong.”
Looking ahead, Upside will focus heavily on predictive lifetime value (pLTV) over the next six to twelve months. As Benedito stated, “We are going to focus on the channels that are able to develop strategies that try to increase our LTV across a certain subset of our geographic footprint.” He went on to clarify, “Certain parts of the country for us are really important; certain parts are not based on what’s happening within our app today.” That’s based on merchant mix; areas with a high concentration of grocery stores tend to deliver users with high LTV. Users in other areas simply have a higher purchase frequency.
Additionally, lifecycle marketing and remarketing will play a growing role, especially in mobile. Remarketing in the mobile app space presents unique challenges due to difficulties in user identification. Upside is exploring data matches to address these challenges, ensuring they can engage users more effectively after their initial install.
AS Beauty, on the other hand, is newer to in-app advertising and will focus more on growing the channel, experimenting with new ad formats, and, potentially, expanding internationally.
Across both direct-to-consumer and mobile apps, businesses continue to adapt to the increasingly pressing need to diversify their marketing channel strategy. From leveraging deterministic attribution to creating engaging, lasting creatives and diversifying channels for incremental growth, mobile advertising offers many opportunities for marketers who are enterprising enough to innovate.
Mobile is a key part of the consumer journey today. Whether driving app installs or generating sales for D2C brands, in-app advertising offers unprecedented scalability and potential for growth. As Martino summed up, “As long as you have a great product and good creative, you have a chance to drive installs and purchases on mobile. It’s so seamless and it’s so scalable, which is so exciting.”
